All systems are operational

Past Incidents

18th January 2022

Incident - Unplanned Outage - Maramarua School

Lightwire Engineers have been notified of an outage to our Maramarua School site that provides a backhaul connection to a portion of our network. The ETR is 3.30pm. This outage is also likely to cause your service to be running at a degraded speed.

We appreciate your patience and will let you know once this is resolved.

17th January 2022

No incidents reported

16th January 2022

No incidents reported

15th January 2022

No incidents reported

14th January 2022

Unplanned Outage - Te Pahu Area

Latest update:

Thanks for your patience as we have investigated this fault. A Lightwire engineer is currently being dispatched to the Te Pahu School site to attempt fixes to the site.

We are working to fix this fault as soon as possible and we appreciate your patience.

History:


[2022-01-14 16:08:21 NZDT] Lightwire Engineers have been notified of an outage to our Te Pahu School site that provides a backhaul connection to a portion of our network. We are currently investigating this fault and will let you know an ETR shortly. This fault is also likely to cause the speed of your service to be running at a degraded speed.

We are working to fix this fault as soon as possible and we appreciate your patience.

13th January 2022

Potential Outage (risk warning) - Sanatorium Hill

Lightwire has been made aware of a planned power outage in the area which may take longer to resolve than battery backup time, resulting in loss of power to our Sanatorium Hill tower.

Lightwire engineers will continue to monitor the sitaution. If you have any questions or concerns please feel free to contact us on 0800 12 13 14.

12th January 2022

No incidents reported