Past Incidents

An upstream provider has identified a fault which they're currently working to restore.

If your connection remains offline after the specified outage period, please reboot all on-site equipment. If your connection remains offline after this step, please do not hesitate to contact our support number on 0800 534 567.

Lightwire engineers are aware of a power outage in the Wairakau area that has resulted in some of our network infrastructure being offline.

During this time, connections will route through secondary infrastructure, which may result in some degraded performance for some customers in the area. Powerco estimates the restoration of power in the area to be complete by 1pm today 09/03/24.