Past Incidents

Latest update:

The upstream provider has undertaken works on this issue, and have now resolved the fault. Connections will be restored now. If your connection remains offline after this, please contact our Support Team on 0800 534 567.

History:

[2024-04-23 09:25:46 NZST] An upstream provider has identified an issue causing this circuit to drop offline. They are currently investigating this, but have not yet provided an ETR yet. We will inform you of any updates as they come through.

If you have any questions regarding this, please contact our Support Team on 0800 534 567.

Latest update:

Our Lightwire engineers are en route with the replacement equipment.

History:

[2024-04-20 12:36:06 NZST] Lightwire engineers are investigating an ongoing outage at our Eureka transmission site. Lightwire technicians will be attending site to replace equipment believed to be at fault.

Customers will be experiencing a service outage at this time.

If you have any questions or concerns regarding this, please reach out to us on 0800 12 13 14.