Latest update:
Lightwire engineers have attended the site and replaced a faulty piece of equipment. All services should be coming back online. We will continue to monitor for stability.
If you're still experiencing issues with your service, please contact our Helpdesk on 0800 12 13 14.
History:
[2025-11-20 13:04:33 NZDT]
Our network monitoring has detected that our Waitetuna tower site has gone offline. As a result, all services connecting through this tower are also offline. Our engineers have begun investigating the cause of this outage, and we are working to resolve the issue as soon as possible. We have no ETR at this early stage.
Further updates will be provided as we gain further information. If you have additional questions, please contact our Helpdesk on 0800 12 13 14.
