Past Incidents

Latest update:

We have an update from 2degrees. Changes have been made on their platform and this issue seems to have been resolved. Lightwire engineers will monitor for 24 hours to confirm the resolution.

History:

[2026-03-31 08:47:32 NZDT] This issue is unfortunately still occuring, and continuing to be escalated with the relevant carriers.

[2026-03-19 13:36:07 NZDT] Lightwire has been assured that the originating network will provide an update to this issue by Close of Business today (19/03/2026)

[2026-03-12 08:19:07 NZDT] Lightwire's voice engineers have identified a possible issue impacting inbound calls originating from the 2Degrees mobile network. A small number of calls are being disconnected after 20 seconds of connection in specific situations. This appears to only impact calls that are automatically answered, for example by an IVR or Auto Attendant.

Lightwire is working with our Interconnect Partner to resolve this with the originating mobile network.

Lightwire engineers have been made aware of an issue affecting an access point on our Tahuna site. Customers connected through this access point may be experiencing intermittent or complete loss of service.

We are investigating to determine the cause and find solutions, and will update you with more information as it becomes available.

If you have further questions, please reach out to our Helpdesk on 0800 12 13 14.

Latest update:

Lightwire technicians have attended site and resolved the issue by replacing the faulty equipment. We do not anticipate any further disruptions to your service.

Thank you for your patience and understanding as we worked to resolve this fault as quickly as possible. Please don't hesitate to reach out to us at 0800 12 13 14 or at support@lightwire.co.nz if you are encountering any remaining issues with your service.

History:

[2026-03-05 07:48:14 NZDT] Lightwire engineers are aware of a fault at our Otorohanga transmission site causing intermittent outages to your service. Lightwire technicians will be taking replacement equipment to site this morning to investigate and remediate the issue.

We apologize for any inconveniences this may be causing but will be working hard to restore services to normal as quickly as possible. Please feel free to contact us at 0800 12 13 14 or support@lightwire.co.nz with any queries.