Past Incidents

Latest update:

The upstream carrier has restored the DWDM link between Tauranga and Auckland following the earlier fibre cuts impacting the North Island DWDM rings.

Traffic has now returned to its normal routing path and latency for Wellington and Tauranga services is back to normal levels.

Monitoring confirms services are stable and this incident is now resolved.

History:

[2026-05-29 05:28:57 NZST] Lightwire has lost both East and West North Island DWDM rings due to two separate fibre cuts at different locations.

Wellington and Tauranga customer traffic is currently being rerouted via Christchuch, resulting in increased latency.

This is an ongoing major incident. We are monitoring closely and awaiting restoration updates from the upstream carrier. ETA to be confirmed

Latest update:

Lightwire engineers and technicians have resolved the issue and services are back online. We're keeping a close watch to make sure everything stays stable.

We're sorry for any trouble this may have caused and we're grateful for your patience as we worked as quickly as possible to fix this.

If you're still facing any issues, don't hesitate to contact us at 0800 12 13 14 or support@lightwire.co.nz.

History:

[2026-05-28 08:12:33 NZST] Lightwire technicians are on their way to site with replacement equipment to continue investigations into the cause of the outage.

Please don't hesitate to reach out to us at 0800 12 13 14 or at support@lightwire.co.nz with any queries, otherwise we will continue to update this notification with more information as it becomes available.

[2026-05-28 01:01:22 NZST] Lightwire is aware of an equipment fault that may be causing a disruption to your service. Engineers have been unable to resolve the issue remotely and a site visit by a technician may be required.

We apologise for any inconveniences this may be causing you and are working hard to return your service to normal as quickly as possible. We will provide further updates when more information is available later this morning.

In the meantime, please don't hesitate to reach out to us at 0800 12 13 14 or at support@lightwire.co.nz with any queries.