Past Incidents

Latest update:

Lightwire engineers have managed to resolve the fault remotely and restore connectivity. We do not anticipate any further disruptions but will be monitoring the equipment to ensure continued stability.

We apologise for any inconviences this may have caused but appreciate your understanding as we working we resolve the issue as quickly as possible. Don't hesitate to reach out to us at 0800 12 13 14 or at support@lightwire.co.nz with any queries.

History:

[2026-07-14 04:44:35 NZST] Lightwire engineers are aware of an equipment fault causing an outage to your service. They are attempting to resolve the issue remotely, but may require technicians to attend site if they are unable to restore connectivity.

We will continue to update this notification with information as it becomes available. Don't hesitate to reach out to us at 0800 12 13 14 or at support@lightwire.co.nz with any queries.

Latest update:

Lightwire technicians have restored connectivity at our transmission site. Unfortunately, the outage appears to have been caused by vandalism to our equipment. Technicians have repaired the site to enable the restoration of services, but further maintenance will be required in the coming weeks.

We thank you for your patience and understanding as we worked to restore your services. Please don't hesitate to reach out to us at 0800 12 13 14 or at support@lightwire.co.nz with any queries.

History:

[2026-07-10 08:29:52 NZST] Lightwire technicians are consulting on remediation plans and will be attending site with replacement equipment between 11am and 12pm.

Please feel free to contact us at 0800 12 13 14 or at support@lightwire.co.nz with any queries.

[2026-07-10 01:07:06 NZST] Lightwire engineers are aware of an equipment fault at our Kati Kati transmission site that will be causing an outage to your service. Unfortunately, they have been unable to remotely remediate the problem. Lightwire technicians will attend site as soon as possible in the morning to investigate the issue further.

We apologise for any inconveniences this may be causing and will be working hard to restore services as soon as possible.

Please feel free to contact us at 0800 12 13 14 or at support@lightwire.co.nz with any queries.