Past Incidents

Latest update:

Lightwire engineers have identified faulty hardware on the Ohauiti Transmission Site that will require replacement. Our team is currently setting up replacement hardware so field technicians can implement a fix on-site tomorrow.

We will continue to update you as we have information from our engineering team. If you have any concerns please don't hesitate to call Lightwire on 0800 12 13 14.

Thanks for your patience as we try and get you back online shortly.

History:

[2021-11-08 18:15:36 NZDT] Lightwire has been alerted to packet loss at our Ohauiti Transmission Site. We are currently investigating the cause of this fault and working hard to get you back online as soon as possible.

We will continue to update you as we have information from our engineering team. If you have any concerns please don't hesitate to call Lightwire on 0800 12 13 14.

Thanks for your patience as we try and get you back online shortly.

Lightwire has been made aware of a power outage in the Wharepapa South area resulting in connections running over backup links, which can result in degraded performance. We will be working hard to get you back online as soon as we can! Please feel free to contact us on 0800 12 13 14 if you have any queries.