The system is experiencing issues

Past Incidents

9th March 2022

Equipment Fault - Kereone

Lightwire engineers are investigating equipment faults at our Kereone transmission site. A Lightwire technician will need to be dispatched to site to investigate further as we are unable to resolve the issue remotely.

We hope to have this resolved and your service restored as soon as possible.

If you have any queries please reach out to us at support@lightwire.co.nz or 0800 12 13 14

8th March 2022

Risk warning - Mains Outage - Waihi Area

Dear Customer

Lightwire has been informed of a mains power outage affecting a number of our transmission sites in the Waihi area. While we have battery backup on site, you may experience a complete loss of service or a degraded speeds in the event of an extended power outage or for reasons outside of Lightwire's control.

We will update you again when further information becomes available.

Please contact us at support@lightwire.co.nz or 0800 12 13 14 with any queries.

7th March 2022

Degraded Service - Waihi Area

Lightwire has been made aware of a fibre cut affecting our Waihi transmission site. Due to this, you may notice degraded services during peak hours as our network uses redundant paths.

We will provide further updates when information becomes available from our upstream fibre provider.

If you have any queries please reach out to us at support@lightwire.co.nz or 0800 12 13 14

Degraded Service - Matata area

Lightwire engineers have been informed of a service interruption at our Matata Tower. Connections nearby will likely experience slower speeds and degraded service during this time. Lightwire engineers are currently investigating the cause of this incident to provide a resolution as soon as possible.

If you have any concerns please don't hesitate to call Lightwire on 0800 12 13 14.

6th March 2022

No incidents reported

5th March 2022

No incidents reported

4th March 2022

No incidents reported

3rd March 2022

No incidents reported

2nd March 2022

Incident - Degraded Service - Waihi area

Lightwire engineers have been informed of a fault at our main backhaul for the Waihi area. Connections nearby are currently running over backup links. Your connection will remain online but you may notice some degraded service during this time.

If you have any concerns please don't hesitate to call Lightwire on 0800 12 13 14.

Unplanned Voice Incident

Latest update:

This incident appear to be resolved. All test calls and call monitoring show successful calls being made in both directions. Engineers will continue to monitor.

Sorry for any inconvenience this issue has caused.

History:

[2022-03-02 14:08:16 NZDT] It appears that there is intermittent issues with inbound and outbound calling occuring. An upstream provider has confirmed they have an active issue. Our team is working to work around the issue best we can and seek resolution with the upstream carrier.

[2022-03-02 14:06:11 NZDT] Lightwire Engineers are investigating a potential issue affecting voice services. We don't have much detail just yet sorry, but senior engineers are looking into it with urgency and we will provide more information as soon as possible.

Incident - Unplanned Outage

Lightwire Engineers are currently investigating a possible fault that is preventing some of our customers from using their connection. We are working hard to get you back online as soon as we can!

Incident - Unplanned Outage

Lightwire Engineers are currently investigating a possible fault that is preventing some of our customers from using their connection. We are working hard to get you back online as soon as we can!

Incident

Lightwire Engineers are currently investigating a possible fault that is preventing some of our customers from using their connection. We are working hard to get you back online as soon as we can!