Past Incidents

Lightwire has been found a fault causing reduced speeds to a number of our Arapuni area sites, there is a possibility for your connection to drop off or experience reduced speeds as we make adjustments to the site. Lightwire engineers are currently investigating this fault and we will continue to update you as this situation progresses.

Latest update:

Our upstream fribre provider has concluded their maintenance and full fibre capacity has been restored to our transmission site. We will continue to monitor for service stability for a period of time tonight and resolve this notification once we have confirmed there will be no further fibre disruptions.

History:

[2022-03-10 15:40:26 NZDT] Lightwire has been informed that fibre maintenance work being performed by our upstream fibre provider has extended past the expected scheduled time-frame. This directly affects our Rotoorangi transmission site and due to the loss of fibre capacity you may experience speed degradation during peak hours while our upstream fibre provider concludes their works.

We apologize for the inconvenience and will provide any updates as they become available

Please reach out to us at support@lightwire.co.nz or 0800 12 13 14 with any queries