The system is experiencing issues

Past Incidents

27th May 2022

No incidents reported

26th May 2022

Degraded Performance Roto-o-rangi Region

Lightwire Engineers have been made aware of an issue at our Roto-o-rangi site causing degraded performance to your connection. This may result in lower speed/performance until our field team reach the site to replace the faulty piece of equipment. We will be working hard to get you back on that great Lightwire connection as soon as we can! Please feel free to contact us on 0800 12 13 14 if you have any queries.

25th May 2022

Unplanned Outage - Risk of Service disruption

Latest update:

Lightwire Engineers have restored the site to a functional level within this region earlier today. To ensure the site does not repeat the same fault it is pending equipment replacement. There is a possible risk of loss of service for the region until the affected equipment has been replaced.

The site is being monitored by the Lightwire engineering team for any further outages so we can minimise further downtime in the event of any further loss of service.
We will provide updates on progress as we go. If you have any queries feel free to reach out on 0800 121 314 or via email at support@lightwire.co.nz

History:

[2022-05-25 17:39:54 NZST] Lightwire Engineers are investigating a potential issue affecting Lightwire services. We don't have much detail just yet sorry, but senior engineers are looking into it with urgency and we will provide more information as soon as possible.

24th May 2022

No incidents reported

23rd May 2022

No incidents reported

22nd May 2022

Risk Warning - Maungatautari Fibre Cut

Latest update:

Our upstream fibre provider has completed repairs on the fibre cut and services have been restored to normal.

History:

[2022-05-22 14:23:54 NZST] Lightwire has been informed of a major fibre cut affecting our Maungatautari transmission site. Our upstream fibre provider has technicians on site assessing repairs but is unable to provide an ETA on service restoration.

Customers may experience degraded speeds during peak hours as our network utilizes backup paths until fibre services are restored.

We will provide updates as further information is shared by our fibre provider. If you have any queries please contact us at support@lightwire.co.nz or 0800 12 13 14

21st May 2022

No incidents reported

20th May 2022

Risk Warning - Mil Road Repeater

Lightwire has been made aware off a loss of mains power for the Mil Road Repeater Site. While this site does have battery backup in the event of an extended outage you may lost connection completely until mains power is restored.

If you have any questions or concerns please reach out our team at 0800 12 13 14.

19th May 2022

Risk Warning - Te Akau

Lightwire is aware that the battery backup at our solar Te Akau transmission site is nearing depletion due to a large number of days with insufficient sunlight. Lightwire technicians have been addressing as many of our solar sites that require battery replenishment as they can.

Unfortunately, we were unable to attend your site today and it's possible it may lose power overnight. Your site should power back on with sufficient sunlight, but it could remain off until attended by our technicians.

We are aiming to attend your site as soon as possible, but if you have any queries please contact us at support@lightwire.co.nz or 0800 12 13 14

Risk Warning - Neavesville Repeater

Lightwire is aware that the battery backup at our solar Neavesville Repeater site is nearing depletion due to a large number of days with insufficient sunlight. Lightwire technicians have been addressing as many of our solar sites that require battery replenishment as they can.

Unfortunately, we were unable to attend your site today and it's possible it may lose power overnight. Your site should power back on with sufficient sunlight, but it could remain off until attended by our technicians.

We are aiming to attend your site as soon as possible, but if you have any queries please contact us at support@lightwire.co.nz or 0800 12 13 14

Risk Warning - Kopuku

Lightwire is aware that the battery backup at our solar Kopuku transmission site is nearing depletion due to a large number of days with insufficient sunlight. Lightwire technicians have been addressing as many of our solar sites that require battery replenishment as they can.

Unfortunately, we were unable to attend your site today and it's possible it may lose power overnight. Your site should power back on with sufficient sunlight, but it could remain off until attended by our technicians.

We are aiming to attend your site as soon as possible, but if you have any queries please contact us at support@lightwire.co.nz or 0800 12 13 14

Risk Warning - Tirohia

Lightwire is aware that the battery backup at our solar Tirohia transmission site is nearing depletion due to a large number of days with insufficient sunlight. Lightwire technicians have been addressing as many of our solar sites that require battery replenishment as they can.

Unfortunately, we were unable to attend your site today and it's possible it may lose power overnight. Your site should power back on with sufficient sunlight, but it could remain off until attended by our technicians.

We are aiming to attend your site as soon as possible, but if you have any queries please contact us at support@lightwire.co.nz or 0800 12 13 14

Risk Warning - Te Miro

Lightwire is aware that the battery backup at our solar Te Miro transmission site is nearing depletion due to a large number of days with insufficient sunlight. Lightwire technicians have been addressing as many of our solar sites that require battery replenishment as they can.

Unfortunately, we were unable to attend your site today and it's possible it may lose power overnight. Your site should power back on with sufficient sunlight, but it could remain off until attended by our technicians.

We are aiming to attend your site as soon as possible, but if you have any queries please contact us at support@lightwire.co.nz or 0800 12 13 14

Risk Warning - Kaihere

Lightwire is aware that the battery backup at our solar Kaihere transmission site is nearing depletion due to a large number of days with insufficient sunlight. Lightwire technicians have been addressing as many of our solar sites that require battery replenishment as they can.

Unfortunately, we were unable to attend your site today and it's possible it may lose power overnight. Your site should power back on with sufficient sunlight, but it could remain off until attended by our technicians.

We are aiming to attend your site as soon as possible, but if you have any queries please contact us at support@lightwire.co.nz or 0800 12 13 14

Risk Warning - Puriri

Lightwire is aware that the battery backup at our solar Puriri transmission site is nearing depletion due to a large number of days with insufficient sunlight. Lightwire technicians have been addressing as many of our solar sites that require battery replenishment as they can.

Unfortunately, we were unable to attend your site today and it's possible it may lose power overnight. Your site should power back on with sufficient sunlight, but it could remain off until attended by our technicians.

We are aiming to attend your site as soon as possible, but if you have any queries please contact us at support@lightwire.co.nz or 0800 12 13 14