Past Incidents

Lightwire has been informed of a fault discovered on our upstream providers network that may be impacting your connection. Our upstream has provided an ETR for this issue of 2:30 pm today 21/07/2022.

If you are still experiencing a loss of service at the end of the works window, please reset your on-site equipment in the first instance, and contact our service desk in the event of no resolution. We thank you for your understanding.

Upstream provider will be had advised Lightwire of an outage to parts of its network that occurred this morning. It is expected that service will be unavailable until this incident is resolved by technicians later today afternoon.

If your connection remains offline after the specified outage period, please reboot all on-site equipment. If your connection remains offline after this step, please do not hesitate to contact our support number.

Latest update:

Morning Team,

Upstream technicians have completed remedial works as of 1:54 am this morning. Connectivity should return to normal; if you are experiencing anymore issues please feel free to reach out to us on 0800 12 13 14.

History:

[2022-07-15 20:26:28 NZST] Hey Team

Civil contractors are still exposing more slack in the cable to allow technicians to have enough room for a temporary fix. Additional technicians are on site awaiting on civil works to complete for commence remedial actions. No current ETR.

We will continue to provide you further updates as we have more information.

[2022-07-15 18:53:16 NZST] Hey Team

Upstream provider technicians are have commenced work on this fault. They are exposing Fibre provided there is enough slack for the temporary joint and they will commence preparing cable in 20 minutes for jointing. An approximate ETR for this outage is 8PM this evening.

We will continue to provide you further update if there is any change to the ETR.

[2022-07-15 14:52:12 NZST] Hey Team,

Lightwire has been informed of a fibre break affecting customers in the Otorohanga area. Lightwire has raised a fault case with the local fibre provider requesting this to be investigated with urgency.

We will keep you updated as we receive further information from our upstream carrier, if you have any questions regarding this outage please feel free to contact our NOC team on 0800 12 13 14.

Latest update:

9:01am Update - Overnight works were completed successfully and as a result we believe this issue is now resolved, if you continue to experience issues, please reach out to our support team for further assistance.

History:

[2022-07-14 16:15:05 NZST] 4:10pm Update - Lightwire engineers have implemented a temporary fix with planned work scheduled to take place at 1am to resolve the issue

[2022-07-14 15:52:54 NZST] 3:50pm Update - Customers may be experiencing what may be perceived to be slow speeds or drops in connectivity. Lightwire core engineers have identified the issue and are working on a resolution.

[2022-07-14 15:29:29 NZST] Lightwire Engineers are investigating a potential issue affecting Lightwire services. We don't have much detail just yet sorry, but senior engineers are looking into it with urgency and we will provide more information as soon as possible.