Past Incidents

Lightwire engineers have discovered an issue with a piece of equipment on the Kopuku site. This has resulted in a complete loss off service to all customers connected to the tower. Replacement equipment has been configured and will be replaced by Lightwire technicians today.

We will keep you updated as we progress with the remedy. If you have any questions, please contact us on 0800 12 13 14 or support@lightwire.co.nz

Latest update:

Lightwire technicians are on their way to replace the faulty equipment.

History:

[2022-08-02 05:57:07 NZST] Lightwire engineers have discovered a faulty piece of equipment on the Kopuku site. This has resulted in a complete loss off service to all customers connected to the tower. Replacement equipment has been configured and will be replaced by Lightwire technicians today.

We will keep you updated as we progress with the remedy. If you have any questions, please contact us on 0800 12 13 14 or support@lightwire.co.nz

Latest update:

12:26pm Update - Lightwire engineers believe they have identified where the source of the packet loss is coming from however are still working on identifying the root causes and subsequent fix. We will provide more updates as soon as possible.

History:

[2022-07-28 12:05:14 NZST] Lightwire Engineers are investigating a potential issue affecting Lightwire services. We don't have much detail just yet sorry, but senior engineers are looking into it with urgency and we will provide more information as soon as possible.

Lightwire engineers have been made aware of an issue with our Te Weraiti site. An investigation is underway as to the cause, customers in this region will likely experience degraded service with the possibility of a complete disconnection until a Lightwire engineer can visit the site to make the necessary repairs. We are working on a solution to get the site back up and running as soon as possible.

Please feel free to reach out to us on 0800 12 13 14 if you have any queries regarding this.

Latest update:

Lightwire engineers have resolved the issue and will continue to monitor the service.

This incident has been resolved. We would like to apologize for any inconvenience caused by this event.

History:

[2022-07-26 16:50:28 NZST] 4:41pm Update - Lightwire engineers will be conducting additional testing outside of business hours this evening to confirm the fix has been successful. As a result we will be keeping this event open until testing is complete.

[2022-07-26 15:30:56 NZST] 3:29pm Update - Lightwire engineers believe they have identified the issue and have implemented a fix and are actively monitoring the situation. If you are still experiences issues, please contact us as soon as possible on 0800 12 13 14

[2022-07-26 14:43:04 NZST] 2:38pm Update - Lightwire engineers have identified packet loss which may be affecting your connection, resulting in slow speeds or a drop in service. We are actively working on the issue and will provide updates as soon as possible.

[2022-07-26 14:17:44 NZST] Lightwire Engineers are investigating a potential issue affecting Lightwire services. We don't have much detail just yet sorry, but senior engineers are looking into it with urgency and we will provide more information as soon as possible.