Past Incidents

Lightwire has been made aware of an unplanned outage in the Pukemoremore region. Affected customers will unfortunately have complete loss of service until our field team can visit the transmission site to replace a piece of faulty equipment.

Your connection should restore automatically once the equipment has been replaced. If you have any connection issues past the point of the outage being resolved, please reboot your Lightwire equipment at the property.

Please feel free to call us on 0800 121 314 with any issues or queries regarding this outage.

Customers may be experiencing packet loss or slow speeds and drops in connectivity due to backhaul performance degradation.

Lightwire core engineers have identified the issue and are working with the backhaul upstream provider on the investigation and resolution.

We will provide more information as soon as possible.

Lightwire has been made aware of a mains power outage at our Waingaro Repeater site. The site is currently running via it's backup battery system but there is the possibility of a service outage for customers in the region if the mains power outage lasts longer than our backup battery system. Currently we have enough battery backup on site to last until mid afternoon.

We are investigating the issue and will provide any updates once we receive them.

If you have any questions regarding this please feel free to reach out on 0800 121 314