Past Incidents

Latest update:

Lightwire engineers have identified a number of key communication equipment damaged by lightning strikes last night. The equipment and cables are being replaced currently, this will take some time to replace but we will have the site back up and running as soon as possible.

If you have any queries please contact us at 0800 12 13 14 or support@lightwire.co.nz

History:

[2022-10-13 22:12:26 NZDT] Lightwire engineers are investigating an issue with our Horsham Downs transmission site which has gone offline after a power failure. Unfortunately, in this instance we have been unable to remotely troubleshoot. Lightwire technicians will be monitoring site tomorrow morning for mains power restoration.

If you have any queries please contact us at 0800 12 13 14 or support@lightwire.co.nz

Lightwire has been made aware of an unplanned outage in the Pukemoremore region. Affected customers will unfortunately have complete loss of service until our field team can visit the transmission site to replace a piece of faulty equipment.

Your connection should restore automatically once the equipment has been replaced. If you have any connection issues past the point of the outage being resolved, please reboot your Lightwire equipment at the property.

Please feel free to call us on 0800 121 314 with any issues or queries regarding this outage.

Customers may be experiencing packet loss or slow speeds and drops in connectivity due to backhaul performance degradation.

Lightwire core engineers have identified the issue and are working with the backhaul upstream provider on the investigation and resolution.

We will provide more information as soon as possible.