Past Incidents

Latest update:

[Emergency Maintenance] Lightwire technicians will be able to safely attend site today to investigate and replace faulty equipment this morning. Repairs may require an outage of up to a 45 minutes, which we estimate to occur between 10:30am and 12pm at this time.

We will be working hard to restore services to normal as quickly as possible. If you have any questions or concerns please reach out to us at 0800 12 13 14 or at support@lightwire.co.nz.

History:

[2022-11-11 12:42:24 NZDT] Due to the current weather conditions near the tower, Lightwire has deemed it too high of a health and safety risk to visit the site at this time and are unable to perform the emergency maintenance. The works will be postponed to Monday the 14th of November.

[2022-11-11 10:59:59 NZDT] [Emergency Maintenance] Engineers have further identified an issue on site causing brief intermittent outages to all customer services. Lightwire technicians will be investigating and replacing any faulty equipment this afternoon. Repairs are likely to require an outage of up to a 45 minutes, which we estimate to occur between 1pm and 3pm at this time.

We will be working hard to restore services to normal as quickly as possible. If you have any questions or concerns please reach out to us at 0800 12 13 14 or at support@lightwire.co.nz.

[2022-11-10 17:18:28 NZDT] Lightwire Engineers have become aware of a fault on our transmission link at Wairakau. Engineers are currently investigating the root cause but until a fix is implemented you may experience intermittent connection quality or degraded service.

We will be working hard to get you back up and running but if you have any questions or concerns in the meantime please reach out to us at 0800 12 13 14.

Latest update:

Lightwire still has not had a response from the carrier in question. We are currently investigating an emergency change during our already scheduled maintenance window overnight tonight to institute a workaround if no action is provided before close of business. Please note that

History:

[2022-11-08 15:43:17 NZDT] A small number of Lightwire clients with Australian Special Numbers (1300 and 1800) may have an impact to inbound calling. We are working with the affected carrier to resolve when we're able.

[2022-11-08 15:38:17 NZDT] Lightwire Engineers are investigating a potential issue affecting voice services. We don't have much detail just yet sorry, but senior engineers are looking into it with urgency and we will provide more information as soon as possible.

Latest update:

We are currently sending an Engineer to the Tirohia Tower site to replace the faulty equipment which has caused this outage. We are working to get this back online by this afternoon.

History:

[2022-11-05 15:16:15 NZDT] Lightwire Engineers are investigating a potential issue affecting Lightwire services causing them to be temporarily offline. We don't have much detail just yet sorry, but senior engineers are looking into it with urgency and we will provide more information as soon as possible. If you have any questions, please reach out on 0800 12 13 14.

Lightwire has been made aware of a link dropping offline in the Taupiri region. Affected customers are expected to have poor speeds while connections operate over backup links until it is restored. Lightwire Engineers are currently investigating and it may require a technician visit to resolve. We will be working hard to restore your connection as soon as possible.

Your speeds should return to normal once this link has been restored but if you have any connection issues past the point of the incident being resolved, please reboot your Lightwire equipment at the property.

Please feel free to call us on 0800 121 314 with any issues or queries regarding this incident.