Past Incidents

Lightwire has been informed by our upstream carrier that emergency maintenance is required on their network during the specified outage window.

There will be up to a 2 hour service outage during the specified outage window.

If your connection remains offline after the specified outage period, please reboot all on-site equipment. If your connection remains offline after this step, please do not hesitate to contact our support number on 1300 016 678

Lightwire engineers have been made aware of a power delivery issue to our site at Acacia Bay. This site has battery back up, but in the event mains haven't been restored in time, your connection will use back up paths, and you may see a degraded service as a result. We will be working hard to restore this, and keep your connection working as intended.

If you have any questions or concerns, please reach out to us on 0800 12 13 14.