No incidents reported
No incidents reported
No incidents reported
No incidents reported
No incidents reported
No incidents reported
Latest update:
Mains power here has been restored and Lightwire engineers have observed over 12 hours of stable power, as such we are comfortable resolving this notification.
We are continuing to monitor power to our wireless sites as lines companies continue restoring power across the North Island and will advise should power loss impact your site again.
Please reach out to us at support@lightwire.co.nz or 0800 12 13 14 with any queries or comments. We thank you for your paitence and understanding.
History:
[2023-02-16 08:32:50 NZDT] Lightwire technicians will be visiting site as early as possible today to replenish battery backup at this repeater site while we wait for mains power to be restored.
Please reach out to us at support@lightwire.co.nz or 0800 12 13 14 with any queries.
[2023-02-16 07:42:15 NZDT] Due to sustained mains power loss at our Glen Murray repeater site, the battery backup is nearing depletion. While the lines company has acknowledged the outage, we do not yet have an ETR on mains restoration. Due to this, the site may go offline this morning.
Lightwire technicians and engineers are assessing fault remediation plans for today and will update this notification with further details regarding battery replenishment when they are known.
We apologize for any inconvenience this may cause, but will be working hard to get you back online as soon as possible.
Please reach out to us at support@lightwire.co.nz or 0800 12 13 14 with any queries.
Due to sustained mains power loss at our Moerangi transmission site, the batteries are nearing depletion. At this time, the local lines company estimates that power could be restored by 6pm. Should mains not be restored our site will turn off at roughly 2am tonight.
Unfortunately, due to the number of faults needing to be attended to, we will be unable to reach this site today to charge/replace batteries.
Lightwire engineers and technicians will assess the situation for remediation tomorrow morning if mains are still not restored.
We deeply apologize for any inconvience this may cause in the current situation but will be working hard to restore your service to normal as quickly as possible.
Please reach out to us at support@lightwire.co.nz or 0800 12 13 14 with any queries or concerns
Latest update:
We have had confirmation that there has been an outage in your area due to multiple fiber cuts. This has resulted in congestion and service disruption, which may impact your service over the next few days.
Please be assured that Lightwire and our backhaul providers are actively working to minimize disruption by restoring primary paths and rerouting traffic through alternate paths.
However, this may result in slower service or other issues while the congestion and primary connectivity are being addressed.
We understand the inconvenience this may cause and apologize for any disruption to your operations or activities.
We will continue to provide updates on the progress of the outage resolution and appreciate your patience and understanding during this time.
For more updates and information on services impacted by Cyclone Gabrielle, please see:
https://www.lightwirebusiness.com/blog/cyclone-gabrielle-impact-on-network-connectivity-installations/
History:
[2023-02-15 12:17:53 NZDT] Dear valued customers,
We are writing to inform you of an ongoing outage that may be impacting your services. Currently, the Napier backhaul/region is experiencing high latency, which is causing delays and potentially lost data packets. As a result, you may be experiencing issues with your connection that rely on this network.
Our engineers are working diligently to resolve the issue and restore normal service as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience as we work to resolve this issue.
We will provide you with updates on the status of the outage as soon as we have more information
Thank you for your understanding and cooperation.
Latest update:
Mains have been permanently restored to this site. As such, we have resolved this notification. We are continuing to monitor mains status across our network and will advise if we expect any disruptions to occur again.
Thank you for your understanding and patience.
Please contact us at support@lightwire.co.nz or 0800 12 13 14 with any queries
History:
[2023-02-15 12:21:54 NZDT] Batteries at this transmission site have been swapped. Due to the uncertainty around when mains power will be restored here, we will leave this notification in place to update with more information as we receive it.
Please contact us at support@lightwire.co.nz or 0800 12 13 14 with any queries
[2023-02-15 10:37:09 NZDT] Lightwire technicians have arrived at site and will be performing a fresh battery swap. You may experience a short outage of up to 20 minutes while we perform this work.
Please contact us at support@lightwire.co.nz or 0800 12 13 14 with any queries
[2023-02-15 09:13:38 NZDT] Lightwire's Otorohanga transmission site is nearing battery depletion due to sustained mains outages in the area.
Lightwire technicians are planning to attend site today to charge batteries in preparation of further mains disruption to the area, but there is a chance the site may go offline before we are able to attend. Should this happen, customers with power in this area can expect a total loss of internet service.
We apologize for any additional disruption this may cause in the current situation, but will be working to get you back online as quickly as possible.
Please contact us at support@lightwire.co.nz or 0800 12 13 14 with any queries
Latest update:
Mains have been permanently restored to our Otorohanga transmission site. As such, we have resolved this notification. We are continuing to monitor mains status across our network and will advise if we expect any disruptions to occur again.
Thank you for your understanding and patience.
Please contact us at support@lightwire.co.nz or 0800 12 13 14 with any queries
History:
[2023-02-15 12:22:58 NZDT] Batteries at the Otorohanga transmission site have been swapped. Due to the uncertainty around when mains power will be restored there, we will leave this notification in place to update with more information as we receive it.
Please contact us at support@lightwire.co.nz or 0800 12 13 14 with any queries
[2023-02-15 09:10:39 NZDT] Lightwire's Otorohanga transmission site has experienced sustained mains failure and is nearing battery depletion. This site is an arterial route for service in the Te Kuiti region, should it go offline you may experience service degradation.
Lightwire technicians will be attending site today to replace the battery backup, but may not be able to reach site before it goes offline.
We apologize for any disruption this may cause, but will be working hard to return services to normal.
Please reach out to support@lightwire.co.nz or 0800 12 13 14 with any queries.
Lightwire's Waikaretu Valley transmission site is nearing battery depletion due to the sustained mains outage in the area.
Lightwire technicians are planning to attend site today to charge batteries in preparation of further mains disruption to the area, but there is a chance the site may go offline before we are able to attend. Should this happen, customers with power in this area can expect a total loss of internet service.
We apologize for any additional disruption this may cause in the current situation, but will be working to get you back online as quickly as possible.
Please contact us at support@lightwire.co.nz or 0800 12 13 14 with any queries
Lightwire Engineers are aware of a mains power issue at Otamarakau Transmission site. This site is backhaul for the Pukehina area and while it's currently running on generator, in the event of an extended outage resulting in the site losing power, you may see some service degradation.
We'll be working hard on restoring this as soon as possible. If you have any questions or concerns please reach out to us on 0800 12 13 14.