Past Incidents

Latest update:

Update 1: Engineers have been able to identify the cause of the fault, and have been able to implement a remedial solution. All connections should now be up and running on backup network links without issue. The faulty component will be replaced on Monday by a technician to prevent this from occurring again.

If your connection remains offline, please reboot all on-site equipment. If your connection remains offline after this step, please do not hesitate to contact our Support Team on 0800 12 13 14.

History:

[2023-03-03 12:59:39 NZDT] Lightwire engineers have been made aware of an issue with our Oparau Transmission Site. The site appears to be dropping out intermittently for a yet unknown reason. Due to being linked together, our Mahoe, Honokiwi, Kaimango and Toi Road sites may also be effected. Lightwire Engineers are working hard to investigate and solve, and get your connections up and running again.

If you have any questions or concerns regarding this, please reach out to us on 0800 12 13 14.

Lightwire has been informed by our upstream carrier that emergency maintenance is required on their network during the specified outage window.

There will be up to an outage lasting up to 2 hours during the specified outage window.

If your connection remains offline after the specified outage period, please reboot all on-site equipment. If your connection remains offline after this step, please do not hesitate to contact our support number on 1300 016 678

Latest update:

A Lightwire technician will be attending site this afternoon to further investigate the issue on site. We will update this outage notification with more information as we are able.

If you have any questions or concerns regarding this, please reach out to us on 0800 12 13 14.

History:

[2023-02-28 12:10:33 NZDT] Lightwire engineers have been made aware of an issue with our Cozen Road Repeater. The site appears to have dropped offline for a yet unknown reason. Lightwire Engineers will be working hard to restore this, and get your connections up and running again.

If you have any questions or concerns regarding this, please reach out to us on 0800 12 13 14.

Lightwire Engineers have been made aware of a mains power issue at Giles & Liew site. In the event of an extended outage resulting in the site losing draining its battery backup power, you may see your connection drop off. As the Hutchinson Repeater feeds through this site, it's connections will also drop off in a power loss event.

Lightwire Engineers are currently working hard on restoring this as soon as possible. If you have any questions or concerns please reach out to us on 0800 12 13 14.