Latest update:
Update 1: Engineers have been able to identify the cause of the fault, and have been able to implement a remedial solution. All connections should now be up and running on backup network links without issue. The faulty component will be replaced on Monday by a technician to prevent this from occurring again.
If your connection remains offline, please reboot all on-site equipment. If your connection remains offline after this step, please do not hesitate to contact our Support Team on 0800 12 13 14.
History:
[2023-03-03 12:59:39 NZDT]
Lightwire engineers have been made aware of an issue with our Oparau Transmission Site. The site appears to be dropping out intermittently for a yet unknown reason. Due to being linked together, our Mahoe, Honokiwi, Kaimango and Toi Road sites may also be effected. Lightwire Engineers are working hard to investigate and solve, and get your connections up and running again.
If you have any questions or concerns regarding this, please reach out to us on 0800 12 13 14.
