Past Incidents

Latest update:

We are pleased to inform you that we have received confirmation that a fix has been implemented, and we are monitoring the connections overnight to ensure that everything remains stable.

We apologize for any inconvenience this outage may have caused and we appreciate your patience and understanding during this time.

History:

[2023-03-29 17:33:52 NZDT] We currently experience a partial outage of our NBN service. Our upstream provider currently investigating the issue. We will provide more information as soon as possible.

We would like to apologize for any inconvenience caused by this event.

Latest update:

Our upstream fiber provider has restored services to normal and all sites are now following primary paths. We do not expect any further disruption at this time but will keep this notification open until engineers are satisfied with consistent fiber uptime.

We apologize for any disruptions caused by this event. If you have any questions, please reach out to us at support@lightwire.co.nz or 0800 12 13 14

History:

[2023-03-28 14:59:24 NZDT] Our upstream fiber provider has begun repairs on the broken fiber run to our transmission site. Due to the length and complexity of the portion that requires replacement, they are unable to give us a specific service restoration time though they aim to have repairs completed today.

If fiber service to our site is not restored, you may experience peak time speed degradation again tonight (March 28th). We will provide further updates as we receive them.

If you have any questions, please reach out to us at support@lightwire.co.nz or 0800 12 13 14

[2023-03-28 10:19:34 NZDT] Lightwire has been informed that the fiber to our site has been physically cut by a 3rd party and requires repair. We are awaiting further information from our fiber provider regarding the expected ETR on these repairs and will update this notification as we know more.

If you have any questions, please reach out to us at support@lightwire.co.nz or 0800 12 13 14

[2023-03-27 15:27:09 NZDT] Lightwire has been informed of a fiber outage to our Puketutu transmission site. Due to this, a number of down stream sites will be using redundant paths. This may impact service speeds during peak hours if the fiber is not restore beforehand by our 3rd party fiber provider.

We apologize for any disruptions to normal services and are working with our upstream fiber provider to return services to normal.

If you have any questions, please reach out to us at support@lightwire.co.nz or 0800 12 13 14

Latest update:

One of Lightwire's technician attended site to scope what the issue might be for reparation. They have been able to fix the fault while attending site.

We thank you for your understanding.

History:

[2023-03-26 11:38:29 NZDT] Customers connected to the Lightwire site servicing the Wharepūhunga and Maihiihi Region will currently be offline due to a site fault.

Lightwire technicians will only be able to respond to the fault tomorrow morning (Monday 27th March) with the appropriate equipment for remediation.

We apologise for the disruption to your services and will be working hard to get them back up and running tomorrow as soon as possible.

If you have any more questions, please contact us on 0800 12 13 14 or support@lightwire.co.nz

Latest update:

Lightwire technicians have replaced the faulty equipment and the transmission site is online again. Your service should now be restored.

Please reach out to us at support@lightwire.co.nz or 0800 12 13 14 if you have any remaining issues with your service.

History:

[2023-03-23 14:18:39 NZDT] Lightwire engineers and technicians have identified the faulty equipment and have replacement equipment en route to site now from Hamilton.

We apologise for this disruption to service but hope to have the site running again soon.

If you have any questions or concerns regarding this, please reach out to us on 0800 12 13 14.

[2023-03-23 13:49:06 NZDT] Lightwire engineers have been made aware of an issue with our Waipapa & Te Akau Repeater Transmission Sites. The cause of this fault is currently under investigation. We are working hard to get your connection up and running again.

If you have any questions or concerns regarding this, please reach out to us on 0800 12 13 14.

Latest update:

Lightwire Technicians have attended the site and replaced the faulty gear. This should be all resolved now.

History:

[2023-03-22 15:42:23 NZDT] Lightwire Engineers have become aware of a fault at one of our repeater sites affecting it's stability. Engineers are currently investigating the root cause, but until a fix is implemented, you may experience intermittent connection quality.

Lightwire Technicians will be dispatched to address this fault tomorrow.

We will be working hard to get you back up and running but if you have any questions or concerns in the meantime please reach out to us at 0800 12 13 14.