Past Incidents

Lightwire engineers have been made aware of an issue at our Katikati transmission site. This is causing customer service outages and degraded connection quality. This will continue until the extreme weather in the region eases.

We will provide updates as we have them but please feel free to call us on 0800 121 314 if you have any queries or concerns.

Lightwire has been informed of an outage to mains power supplying the Hillside Hotel transmission site. While our site has backup battery power there is a chance that in the event of an extended outage or factors outside of Lightwire's control you may lose your connection. In the event of complete loss of power, adjacent tower sites of Orini and Hillside East will use backup routing and may see a reduction of speed as a result. We will be working hard to get you back on line as soon as we can! Please feel free to contact us on 0800 12 13 14 if you have any queries.