Past Incidents

Latest update:

Lightwire Engineers have implemented a change that improved packet-loss across the network. We are currently monitoring the situation for now.

More updates to follow.

If you have any queries regarding this prior to the next update please feel free to call us on 0800 534 567

History:

[2023-06-22 09:36:09 NZST] Lightwire Engineers are still assessing resolution options and their potential impacts. No new developments as of yet.

More updates to follow.

If you have any queries regarding this prior to the next update please feel free to call us on 0800 534 567

[2023-06-22 09:19:22 NZST] Lightwire Engineers have located the issue and are currently weighing options moving forward to minimize impact for customers.

More updates to follow.

If you have any queries regarding this prior to the next update please feel free to call us on 0800 534 567

[2023-06-22 09:05:47 NZST] Lightwire Engineers have discovered an issue that is currently causing packet loss on Lightwire connections. We are currently investigating the cause of this and will provide updates as we make progress on a resolution for the issue.

If you have any queries regarding this prior to the next update please feel free to call us on 0800 534 567

[2023-06-22 09:05:00 NZST] Lightwire Engineers are investigating a potential issue affecting Lightwire services. We don't have much detail just yet sorry, but senior engineers are looking into it with urgency and we will provide more information as soon as possible.

Latest update:

Lightwire technicians have replaced the faulty equipment and services have been restored. We do not anticipate any further disruptions.

We apologise for the disruption to your service. Please feel free to contact us on 0800 12 13 14 if you have any queries

History:

[2023-06-17 13:54:02 NZST] Lightwire technicians are on site and have narrowed down the issue to the site's power systems. They are conducting equipment replacement now and we anticipate services to be restored soon.

Please feel free to contact us on 0800 12 13 14 if you have any queries.

[2023-06-17 10:38:39 NZST] Lightwire Engineers are currently investigating a possible fault at our Rangitoto/Waimahora Area transmission sites causing an outage to your connection.

We will be working hard to get you back on line as soon as we can! Please feel free to contact us on 0800 12 13 14 if you have any queries.

Latest update:

Lightwire Engineers have resolved the outage this afternoon and at this time the network handover remains in observation until further notice.

We apologies for any inconvience this has caused, if your connection remains offline please contact us on 0800 534 567 if rebooting your equipment does not restore your connection.

History:

[2023-06-16 13:24:12 NZST] Lightwire engineers have been made aware of a large service outage affecting our customers 4G services.

We are currently investigating the source of this and will provide an update as soon as we can.

If you have any querstions regarding this unplanned incident please feel free to call us on 0800 534 567