Past Incidents

Latest update:

Connections restored as of Power Outage restoration. If your connection is still offline, please reach out to us at 0800 12 13 14 or support@lightwire.co.nz.

History:

[2023-09-22 10:02:06 NZST] Lightwire engineers are aware of a power outage affecting our Ongare Point Repeater site. The site appears to have drained its battery back-up, and is now currently offline.

Service will be restored to normal as soon as the power outage is resolved.

Please reach out to us at 0800 12 13 14 or support@lightwire.co.nz with any questions.

Latest update:

The Data Centre has bypassed the failed UPS and we have all alarms cleared. Resolving this issue.

History:

[2023-09-16 09:34:53 NZST] There is a power fault at a major Data Center in Hamilton in which Lightwire hosts equipment in. This incident has taken some non-essential systems and some monitoring equipment offline, but does not appear to have affected any primary networking equipment which is running from alternative power sources. Engineers will continue to monitor the situation.

[2023-09-16 08:56:54 NZST] Lightwire Engineers are investigating a potential issue affecting Lightwire services. We don't have much detail just yet sorry, but senior engineers are looking into it with urgency and we will provide more information as soon as possible.

Latest update:

There were 3 packet loss events between 12:55 and 13:25 today with the longest event lasting about 8 minutes. The event was bound to one of our BNG nodes in our cluster and would only have effected services connected via PPPoE to this router. The issue was not with the BNG router itself but rather with an upstream layer 2 device. The device has been bypassed until an investigation can be completed by the vendor.

An incident report will be produced and distributed to business customers affected.

I would like to apologise for any inconvenience this event has occurred to you and your customers.

History:

[2023-09-15 14:10:41 NZST] A fix has been put into place to rectify the earlier issue, and service should be restored back to normaly however Lightwire engineers are still investigating the route cause, more details will be provided once we have more information.

[2023-09-15 13:26:15 NZST] Lightwire Engineers are investigating a potential issue affecting Lightwire services. We don't have much detail just yet sorry, but senior engineers are looking into it with urgency and we will provide more information as soon as possible.