Past Incidents

Latest update:

Lightwire Engineers have remedied the issue, if your connection is still offline following restarting all equipment on-site then please call us on 0800 12 13 14 for further assistance.

History:

[2023-10-17 18:26:00 NZDT] Lightwire has been made aware that a sector of our Tauhei site is currently experiencing an outage. Our Engineering Team is currently looking into this issue and we will post further updates once we have further information.

An upstream provider has identified a fault which they're currently working to restore.

If your connection remains offline after the specified outage period, please reboot all on-site equipment. If your connection remains offline after this step, please do not hesitate to contact our support number on 0800 534 567.