Past Incidents

The upstream provider has made us aware of an unplanned incident affecting this circuit. No further details are available at this stage.

If your connection remains offline after the outage, please reboot all on-site equipment. If your connection remains offline after this step, please do not hesitate to contact our Support Team on 0800 534 567.

Lightwire Engineers have identified a fault at our Te Miro site where networking equipment needs to be replaced.

This will require an extended outage of up to 1 hour as the site needs to be turned off to conduct upgrades safely.

We will be working hard to get you back on line as soon as we can!

Please feel free to contact us on 0800 12 13 14 if you have any queries.

Lightwire Engineers are currently investigating a possible fault at our Tirau transmission site causing an outage to your connection. We will be working hard to get you back on line as soon as we can!

Please feel free to contact us on 0800 12 13 14 if you have any queries.

Lightwire engineers are aware of a power outage in the Waitoa area that has resulted in some of our network infrastructure being offline. During this time, connections will route through secondary infrastructure, which may result in some degraded performance for some customers in the area. Powerco estimates the restoration of power in the area to be complete by 8:15pm.