Past Incidents

Latest update:

The Upstream Provider has been able to resolve this issue, and restore connections now. If your connection remains offline, please re-boot the on-site gear, and then contact our Support Team on 0800 534 567.

History:

[2024-04-04 13:46:32 NZDT] The Upstream provider continues to investigate this, and have provided an ETR of 3.30pm today. We will continue to provide any updates to this as they come through.

[2024-04-04 12:10:00 NZDT] An upstream provider has identified an issue causing this circuit to drop offline. They are currently investigating this, but have not yet provided an ETR yet. We will inform you of any updates as they come through.

If you have any questions regarding this, please contact our Support Team on 0800 534 567.

Latest update:

The upstream provider has been able to resolve this issue on their end, and so all circuits should now be back online.

If your connection remains offline, please reboot all on-site equipment. If your connection remains offline after this step, please do not hesitate to contact our Support Team on 0800 534 567.

History:

[2024-04-02 14:29:37 NZDT] An upstream provider has identified an issue causing this circuit to drop offline. They are currently investigating this, but have not yet provided an ETR yet. We will inform you of any updates as they come through.

If you have any questions regarding this, please contact our Support Team on 0800 534 567.