Past Incidents

Lightwire engineers are aware of a loss of mains power at our Atehnree Gorge transmission site due to a power outage in the area. This has subsequently taken our transmission site offline and may be causing service disruption.

The power provider in the area has reported a restoration time of 2pm this afternoon, at which time we expect our site to return to service.

Please reach out to us at 0800 12 13 14 or support@lightwire.co.nz with any questions or concerns.

An upstream provider has identified a fibre break resulting in a total loss of service to affected circuits. They are currently investigating this, but have not yet provided an estimated time for resolution. We will inform you of any updates as they come through.

If you have any questions regarding this, please contact our Support Team on 0800 534 567.

Latest update:

The gear was replaced at the Tower, and connections were restored at around 10am. If your connection remains offline after this, please reach out to our support team on 0800 12 13 14.

History:

[2024-04-26 09:13:40 NZST] Lightwire technicians are en route to our transmission site with replacement equipment. We aim to have your services back online as soon as possible.

If you have any questions or concerns regarding this, please reach out to us on 0800 12 13 14.

[2024-04-26 07:59:19 NZST] Lightwire engineers have been made aware of an issue with our Pukemoremore tower this morning. The site appears to have dropped offline due to a piece of equipment failing. Lightwire Engineers will be working hard to restore this, and get your connections up and running again.

If you have any questions or concerns regarding this, please reach out to us on 0800 12 13 14.