The system is experiencing issues

Past Incidents

8th May 2024

Notification of Unplanned Carrier Outage

Latest update:

The upstream provider has attended this fault and undertaken works to resolve this. All connections should now be back online. If your connection remains off after this, please contact our Support Team on 0800 534 567.

History:


[2024-05-07 13:02:46 NZST] An upstream provider has identified a fault with a link in their fibre network causing in an intermittent loss of traffic over the link. A technician has been assigned to resolve this.

The current ETR for this is 7pm 08/05/2024. If you have any questions regarding this, please contact our Support Team on 0800 534 567.

7th May 2024

No incidents reported

6th May 2024

No incidents reported

5th May 2024

Notification of Unplanned Carrier Maintenance

Latest update:

Full services have been restored.

History:


[2024-05-05 09:28:41 NZST] An upstream provider has identified a fault with a link in their fibre network causing in an intermittent loss of traffic over the link. A technician has been assigned to resolve this. Current technician ETA is 1000 today.

We will inform you of any further information as we learn it.

If you have any questions regarding this, please contact our Support Team on 0800 534 567.

4th May 2024

No incidents reported

3rd May 2024

No incidents reported

2nd May 2024

No incidents reported