Past Incidents

Latest update:

The upstream provider has completed works at their site for this, and has restored services now. If your connection remains offline, please re-boot all the on-site gear, and if still no connection is achieved, reach out to our Support Team on 0800 534 567.

History:

[2024-06-24 10:25:53 NZST] An upstream provider has identified that this circuit is involved in a current outage they were looking in to. They have technicians on-site currently working to resolve this, but have not provided an ETR yet. We will update you with any further information we are provided.

If you have any questions regarding this, please to contact our Support Team on 0800 534 567.

Latest update:

The Upstream Provider was able to restore power to their gear yesterday, and get this connection back up and running. If your connection is still offline after this, please reach out to our Support Team on 0800 534 567.

History:

[2024-06-23 10:57:00 NZST] An upstream provider has identified a fault which they're currently working to restore.

If you have any questions relating to this, please contact our support number on 0800 534 567.

Technical teams are restoring outage, Intermittent periods of total loss may occur.

An upstream provider has identified an issue with its network that will require maintenance to rectify. No current impact is expected, but a short outage outside of business hours is likely to take place to accommodate the maintenance. If you have any questions regarding this, please contact us on 0800 534 567.

Latest update:

This event has now resolved.

History:

[2024-06-16 12:10:18 NZST] An upstream provider has identified a fault which they're currently working to restore.

If you have any questions relating to this, please contact our support number on 0800 534 567.