Past Incidents

Latest update:

The upstream provider has undertaken works and resolved this issue now. Your connection should now be back online. If that is not the case, please re-boot all on-site gear, and reach out to us on 0800 534 567 if still offline after that.

History:

[2024-06-26 11:06:45 NZST] An upstream provider has identified a fault which they're currently working to restore. Expect a brief outage outside of business hours as they reset some equipment.

If you have any questions relating to this, please contact our support number on 0800 534 567.

Latest update:

Our upstream provider has confirmed that this issue was resolved as of 7pm on 25/06, the cause of this outage has been attributed to major errors with the FPC that Lightwire's MET service terminates on.

If you find that any affected services are still offline following basic checks, please contact our Support Team on 0800 534 567.

History:

[2024-06-25 19:51:09 NZST] Lightwire have been informed that the upstream carrier for our Dunedin handover is experiencing an unplanned outage, services are expected to be intermittently unavailable while they work to resolve this issue.

If you have any questions regarding this, please contact our Support Team on 0800 534 567.

Latest update:

There have been no further issues with this circuit, so this fault is now resolved. If you have any questions regarding this, please to contact our Support Team on 0800 534 567.

History:

[2024-06-27 10:41:03 NZST] The upstream provider has been able to resolve this issue, and restore connection. They are currently monitoring this to ensure the connection is now stable. We will reach out if there are any further developments.

[2024-06-24 17:05:00 NZST] An upstream provider has identified that this circuit is involved in a current outage they were looking in to. They have dispatched Technicians to their site to investigate this and resolve. We have not been provided an ETR yet. We will update you with any further information we are provided.

If you have any questions regarding this, please to contact our Support Team on 0800 534 567.

Latest update:

The Upstream Provider was able to restore power to their gear yesterday, and get this connection back up and running. If your connection is still offline after this, please reach out to our Support Team on 0800 534 567.

History:

[2024-06-23 10:57:00 NZST] An upstream provider has identified a fault which they're currently working to restore.

If you have any questions relating to this, please contact our support number on 0800 534 567.

Technical teams are restoring outage, Intermittent periods of total loss may occur.