The system is experiencing issues

Past Incidents

14th August 2024

Notification of Unplanned Carrier Outage

A Fibre cabinet has been impacted by a vehicle. Technicians have been dispatched to perform a site assessment. Following the site assessment, we will undertake a course of action to repair the cabinet. Please be aware that there is the potential for services to be impacted by ongoing repairs. No ETR yet.

If you have any questions regarding this, please to contact our Support Team on 0800 534 567.

Unplanned Outage - Kaimai Ranges

Lightwire engineers have been made aware of an issue with our Kaimai Ranges 2 tower this morning. A single sector of the site appears to have dropped offline for a yet unknown reason. Lightwire Engineers will be working hard to restore this, and get your connections up and running again.

If you have any questions or concerns regarding this, please reach out to us on 0800 12 13 14.

13th August 2024

Unplanned Outage - Rataroa Region

Lightwire engineers are aware of an outage to one of our transmission sites in the Rataroa region. We are investigating the outage and will provide more information when available.

Feel free to reach out to our support team at 0800 12 13 14 or support@lightwire.co.nz with any queries.

12th August 2024

No incidents reported

11th August 2024

No incidents reported

10th August 2024

No incidents reported

9th August 2024

No incidents reported

8th August 2024

No incidents reported