Past Incidents

Latest update:

The Upstream Carrier undertook futher works yesterday, and has now restored the service here and closed the case. If your connection remains offline, please re-boot all on-site equipment. Failing that, please reach out to our Support Team on 0800 534 567.

History:

[2025-02-04 16:41:49 NZDT] The Upstream Carrier has assigned a Technician to investigate this. Their current ETR for this is 5pm Tomorrow (05/02/2025). If you have any questions regarding this, please reach out to our Support Team on 0800 534 567.

[2025-02-04 14:55:01 NZDT] An Upstream Carrier is aware of an outage on their end that is affecting this connection. They are currently investigating this, but have not provided an ETR yet.

We will reach out to provide any updates as they come through to us. If you have any questions regarding this, please reach out to our Support Team on 0800 534 567.

Latest update:

The was very unusual traffic routing going on in a third party provider where they were delivering traffic from Auckland to Auckland to Lightwire in Hamilton. This unexpected traffic routing/load caused high load on one of our Hamilton to Auckland links. Engineers have steered the traffic to balance links resolving the impact and are now investigating why the traffic arrived in Hamilton to begin with.

History:

[2025-02-03 08:51:53 NZDT] Lightwire Engineers are investigating a potential issue affecting Lightwire services. We don't have much detail just yet sorry, but senior engineers are looking into it with urgency and we will provide more information as soon as possible.

Latest update:

The Upstream Carrier has undertaken works and now resolved this outage. If your connection remains offline, please re-boot all on-site equipment, and failing that, reach out to our Support Team on 0800 534 567.

History:

[2025-01-30 09:28:50 NZDT] The Upstream Carrier has dispatched a Technician to investigate and resolve this outage. The ETR is currently 3pm Today (30/01/25).

We will send out any further updates as we receive them from the Carrier. If you have any questions regarding this, please reach out to our Support Team on 0800 534 567.

[2025-01-30 08:08:04 NZDT] An Upstream Carrier is aware of an outage on their end that is affecting this connection. They are currently investigating this, but have not provided an ETR yet.

We will reach out to provide any updates as they come through to us. If you have any questions regarding this, please reach out to our Support Team on 0800 534 567.