Latest update:
The Upstream Carrier undertook futher works yesterday, and has now restored the service here and closed the case. If your connection remains offline, please re-boot all on-site equipment. Failing that, please reach out to our Support Team on 0800 534 567.
History:
[2025-02-04 16:41:49 NZDT]
The Upstream Carrier has assigned a Technician to investigate this. Their current ETR for this is 5pm Tomorrow (05/02/2025). If you have any questions regarding this, please reach out to our Support Team on 0800 534 567.
[2025-02-04 14:55:01 NZDT]
An Upstream Carrier is aware of an outage on their end that is affecting this connection. They are currently investigating this, but have not provided an ETR yet.
We will reach out to provide any updates as they come through to us. If you have any questions regarding this, please reach out to our Support Team on 0800 534 567.
