System operational

Past Incidents

19th February 2025

No incidents reported

18th February 2025

Unplanned Outage - Te Akau/Waingaro Area

Latest update:

Lightwire Engineers were able to resolve this issue remotely and restore services. All connections should now be back online. If not, please re-boot all on-site equipment.

Failing that, please reach out to our Support Team on 0800 12 13 14 or support@lightwire.co.nz

History:

[2025-02-18 11:13:34 NZDT] A Lightwire tower in the Te Akau/Waingaro area has developed a critical fault with equipment that has caused the site to go offline.

All customers in this region will currently be experiencing a full outage to their services. Lightwire engineers are configuring replacement equipment for a technician to the site today in order to restore services.

We thank you for your patience and will be working hard to restore your services as soon as possible.

If you have any more questions, please contact us on 0800 12 13 14 or support@lightwire.co.nz

Power Outage - Horsham Downs Area

There is currently a power outage in the Horsham Downs area that is impacting the power supply to the site serving your internet connection.

Customer connections will remain online as long as the redundant battery backup continues to power the site. However, if the mains is not restored in a timely fashion, the site may run out of backup, which will result in full service disruption until mains are restored.

We apologise for any inconvenience this may cause. If you have any questions, please contact us on 0800 12 13 14 or support@lightwire.co.nz

Unplanned Outage - Wider Waihi Area

Latest update:

Lightwire technicians have replaced the faulty equipment and restored services.

We apologise for any inconveniences this may have caused

History:

[2025-02-18 03:45:35 NZDT] A Lightwire tower has developed a critical fault with equipment that has caused the site to go offline. This will be impacting a number of towers servicing the wider Waihi area.

All customers in this region will currently be experiencing a full outage to their services. Lightwire engineers are configuring replacement equipment for a technician to take to site first thing in the morning to investigate and remedy the fault.

We thank you for your patience and will be working hard to restore your services as soon as possible.

If you have any more questions, please contact us on 0800 12 13 14 or support@lightwire.co.nz

17th February 2025

No incidents reported

16th February 2025

No incidents reported

15th February 2025

No incidents reported

14th February 2025

No incidents reported

13th February 2025

Notification of Unplanned Carrier Outage

Latest update:

The Upstream Carrier's Technician has been able to resolve this outage on their end now.

If your connection remains offline, please re-boot all on-site equipment. Failing that, please reach out to our Support Team on 0800 534 567.

History:

[2025-02-13 09:07:03 NZDT] An Upstream Provider has indicated that an outage on their end is currently affecting this circuit. They are investigating this now, but have not provided an ETR yet. We will send through any updates as we recieve them.

If you have any questions regarding this, please do not hesitate to contact our Support Team on 0800 534 567.