Past Incidents

Latest update:

Our Upstream Carrier has resolved this outage, all services are back online.

History:

[2025-06-10 17:41:52 NZST] Lightwire Engineers have confirmed this is isolated to the Mobile Network with our upstream carrier whom are aware of the issue and are actively working on a remedy.

We have observed some services recovering, but have not received any further information from our Upstream Carrier at this stage - we will provide further updates as we receive them.

[2025-06-10 17:03:53 NZST] Lightwire Engineers are investigating a potential issue affecting Lightwire services. We don't have much detail just yet sorry, but senior engineers are looking into it with urgency and we will provide more information as soon as possible.

Latest update:

Engineers have resolved the remaining issues and all services should now be live again.

History:

[2025-06-08 12:59:56 NZST] Most of our equipment is now back online except for one Access Point radio we are currently working on replacing.

We apologise for any inconvenience this may cause. Further updates to follow.

[2025-06-08 09:24:58 NZST] A Lightwire technician is heading to site with replacement equipment. ETA 11am.

We will be working hard to get you back on line as soon as we can!

Please feel free to contact us on 0800 12 13 14 if you have any queries.

[2025-06-08 04:26:23 NZST] Lightwire Engineers have investigated a fault at your tower but are unable to resolve it remotely.

A Lightwire technician will need to visit and will be dispatched early this morning.

Please feel free to contact us on 0800 12 13 14 if you have any queries.

Latest update:

Lightwire Field Technicians are heading to site with replacement equipment. Current ETA is 5:30pm.

Further updates to follow. Please contact us at 0800 12 13 14 or at support@lightwire.co.nz with any queries.

History:

[2025-06-06 16:00:41 NZST] Lightwire engineers are investigating a fault at our Te Miro transmission site that is causing an outage to your service. We will update this notification as soon as we have more information.

We apologise for this disruption and are working hard to restore services to normal. Please contact us at 0800 12 13 14 or at support@lightwire.co.nz with any queries.