Latest update:
Lightwire Technicians were able to replace the faulty equipment at the Tower last Friday, and restore connectivity. The service has remained stable since, and we are not expecting any further disruptions from here.
If you have any remaining issues with your connection, please contact out Support Team on 0800 12 13 14.
History:
[2026-01-23 08:41:27 NZDT]
Lightwire technician are attending site today to investigate and remediate this fault after assessing that site access should be safe and traversable.
We'll be working hard to restore connectivity as soon as possible. Please feel free to contact us on 0800 12 13 14 or support@lightwire.co.nz if you have any queries.
[2026-01-22 08:43:44 NZDT]
Due to challenging weather conditions and constrained field resourcing, Lightwire technicians will be aiming to attend our Kaimai transmission site to resolve this fault as soon as possible tomorrow, Friday January 23rd.
Please feel free to contact us on 0800 12 13 14 or support@lightwire.co.nz if you have any queries.
[2026-01-22 08:30:10 NZDT]
Lightwire Engineers have investigated a fault at your tower in the Matamata area but are unable to resolve it remotely.
A Lightwire technician will need to visit and will be dispatched as soon as possible.
Please feel free to contact us on 0800 12 13 14 or support@lightwire.co.nz if you have any queries.
