Latest update:
Lightwire technicians have attended the site and replaced equipment which we believe has resolved the issue. Connections should now be back online, and we will continue to closely monitor the site to ensure stability.
If your connection is still offline, or if you have other questions, please don't hesitate to reach out to our Service Desk on 0800 12 13 14.
History:
[2026-05-03 11:25:34 NZST] Lightwire technicians are on their way to site to investigate the issue further. Current ETA to site is roughly 45 minutes. We'll provide further information once our technicians have had time to investigate the cause of the outage.
We appreciate your understanding as we work to resolve this fault as quickly as possible. Feel free to reach out to us at 0800 12 13 14 or at support@lightwire.co.nz with any queries.
[2026-05-03 10:44:26 NZST] Lightwire Engineers have detected an outage at our Te Matai repeater site. The cause is unknown, and under active investigation.
Connections served by this site will be offline until the issue is resolved. We will provide further information as we learn it.
If you have further questions, please reach out to our Service Desk on 0800 12 13 14.