The system is experiencing issues

Past Incidents

24th August 2025

No incidents reported

23rd August 2025

Notification of Unplanned Carrier Outage

Latest update:

The Upstream Carrier has confirmed that the fault has been resolved now.

If you have any issues from here, please reach out to our Support Team on 0800 534 567.

History:

[2025-08-23 11:31:47 NZST] An Upstream Carrier has made us aware of fault on their network that may cause loss of service or drop-outs. Their technicians are urgently investigating this, but have not yet provided an ETR.

We will provide any updates as we receive them. If you have any questions regarding this, please reach out to our Support Team on 0800 534 567.

Site Outage - Paewhenua

Lightwire engineers have been alerted to equipment failure at our Paewhenua transmission site. They have been unable to restore this equipment remotely. A Lightwire technician will be attending site as soon as possible this morning to investigate and remediate the issue.

We apologise for any inconveniences this may be causing and are working hard to restore services to normal as quickly as possible.

Please feel free to reach out to us at 0800 12 13 14 or at support@lightwire.co.nz

22nd August 2025

No incidents reported

21st August 2025

No incidents reported

20th August 2025

No incidents reported

19th August 2025

No incidents reported

18th August 2025

Notification of Unplanned carrier outage - Tauranga

Latest update:

The Upstream Carrier has replaced the damaged Fibre strands now and restored services. They are not expecting any further disruptions.

If your connection remains offline, please reboot all onsite equipment, and failing that, reach out to our Support Team on 0800 534 567.

History:

[2025-08-18 08:42:12 NZST] The Upstream Fibre Carrier has confirmed the outage has been caused by a Fibre strike. They are working to repair the Fibre now, which they expect to take around 5 hours to complete.

If you have any questions, feel free to reach out to our Support Team on 0800 534 567.

[2025-08-18 08:11:42 NZST] Lightwire has been made aware of a fibre outage in the Tauranga area. Affected services will be without a connection until fibre repairs have been completed. Fibre repair work is ongoing as of this morning.
If you have any questions, feel free to call us 0800 534 567.