System operational

Past Incidents

24th April 2025

No incidents reported

23rd April 2025

No incidents reported

22nd April 2025

No incidents reported

21st April 2025

No incidents reported

20th April 2025

No incidents reported

19th April 2025

No incidents reported

18th April 2025

No incidents reported

17th April 2025

Notification of Unplanned Outage

Latest update:

Lightwire Technicians have replaced the faulty gear at the Tower now, and restored connections.

If your connection isn't online, please re-boot all on-site equipment. Failing that, please reach out to our Support Team on 0800 12 13 14.

History:

[2025-04-18 08:34:11 NZST] Lightwire Technicians are heading to the site this morning to replace the faulty gear and restore services. There is no ETR for this yet, but we hope to have this resolved soon.

If you have any questions regarding this, please reach out to our Support Team on 0800 12 13 14.

[2025-04-17 22:53:21 NZST] Lightwire technicians have identified a hardware fault occurring at your local radio tower. Attempts are taking place to remotely resolve the issue, although a site visit may be required when it is safe to do so. We apologise for the inconvenience that this may cause, and will update you as soon as we can.

Notification of Unplanned Outage

Latest update:

Lightwire Technicians have replaced critical infrastructure on site this morning and have restored service. If you're connection is still offline - please reboot all onsite equipment. Failing that reach out to the team at 0800 12 13 14.

History:

[2025-04-17 18:35:56 NZST] Lightwire Technicians will be on-site early tomorrow morning. The current estimated time of recovery is 10:00 am on 18/04/25.

[2025-04-17 18:26:23 NZST] Lightwire Engineers have investigated a fault at your tower but are unable to resolve it remotely. A Lightwire technician will need to visit and will be dispatched to resolve the issue. Please feel free to contact us on 0800 12 13 14 if you have any queries.

Notification of Unplanned Carrier Outage

Latest update:

The upstream provider has identified and replaced Line Termination cards that are affecting this service. As a result, connections have returned and service is restored.

Please reboot all hardware on site if connection has not returned please reach out to our team at 0800 534 567

History:

[2025-04-19 10:55:58 NZST] The Upstream Provider continues to investigate this, and has identified further circuits that are impacted by this outage. They have not yet provided an ETR for this.

If you have any questions regarding this, please contact our Support Team on 0800 534 567.

[2025-04-18 13:32:42 NZST] The upstream provider has identified the Line Termination cards that are being affected and is working on resolving this. No ETR has been provided, and we will continue to send through updates as they reach us.

If you have any questions regarding this, please contact our Support Team on 0800 534 567.

[2025-04-17 11:19:19 NZST] The Upstream Provider has continues to investigate this, and has identified another circuit that is impacted by this outage. They have not yet provided an ETR for this.

If you have any questions regarding this, please contact our Support Team on 0800 534 567.

[2025-04-17 08:03:19 NZST] An upstream provider has made us aware of an outage on their network affecting this circuit. They are currently investigating this, but have not provided an ETR just yet. We will send through any updates as they reach us.

If you have any questions regarding this, please contact our Support Team on 0800 534 567.

16th April 2025

Unplanned Outage - Dunedin

Latest update:

Service restoration has been completed on the northern-bound pathways. Invercargill and Dunedin regions can route successfully again. Southbound fibre break is still a work in progress, but preferential routing will take place until it is completely restored.

If your connection remains offline or you're experiencing issues, please reboot the equipment on site and if issues persist please reach out to us on 0800 534 567.

History:

[2025-04-16 15:55:26 NZST] Update: Third-party technicians have located the damaged fibre area on-site for the second fibre cut at Oamaru. Excavation works have begun to expose the damaged fibre. The fibre cable was damaged while contractors were undertaking maintenance work on the rail lines.

Service restoration via fibre overlays has begun on the first site southbound towards Gore now.

More updates to follow.

[2025-04-16 13:57:24 NZST] Update - this service outage has had cascading effects, causing some outages and service disruptions. We are still waiting to hear from the upstream provider regarding this resolution. As a result, we've expanded the services affected by this outage.

Technicians are on-site addressing fibre cut southbound towards Gore at this stage.

More updates to follow.

[2025-04-16 12:51:22 NZST] Fibre break has been identified into paths - southbound towards Gore and another towards Oamaru which is likely to be resolved later this afternoon.

[2025-04-16 12:43:14 NZST] Lightwire Engineers have been made aware of service disruption due to a fibre cut in Dunedin region. Technicians are attending site and isolating services to work on restoration.