Latest update:
The Upstream Carrier has resolved this issue now. They are not expecting any further disruptions or degradation to the service.
If you have any questions regarding this, please reach out to our Support Team on 0800 534 567.
History:
[2026-08-11 11:28:38 NZST] An Upstream Carrier has made us aware of an issue on their network from a recent planned outage (CRQ000614040960) that could be causing connections to run slow or in a degraded state. They are currently investigating this with their Technicians, but have not provided an ETR yet. We will provide any updates as we receive them.
If you have any questions regarding this, please reach out to our Support Team on 0800 534 567.