We are currently investigating a service outage affecting customers connected via our Mahoe wireless access point.
Our engineering team identified recurring Ethernet connectivity issues with the affected equipment earlier this afternoon. Initial troubleshooting temporarily restored connectivity; however, the connection continued to experience instability.
To prevent further link flapping, the affected network port has been administratively disabled. Services connected through this access point are currently offline.
Initial investigations suggest a potential cabling or radio hardware fault. Our engineering team is preparing replacement equipment, and an onsite technician visit is being arranged to investigate and restore services.
At this stage, we do not have a confirmed estimated time for restoration.
We apologise for the disruption and will provide further updates as information becomes available.
If you have any questions or require further assistance, please contact the Lightwire Service Desk on 0800 12 13 14