Latest update:
A field technician is en route to site with replacement equipment. Our estimated time to service restoration (ETR) is currently 11:30am this morning.
Thank you for your patience as we work through this issue. Please feel free to contact us on 0800 12 13 14 or support@lightwire.co.nz if you have any queries.
History:
[2026-11-08 09:17:07 NZDT] Unfortunately Lightwire Engineers have been unable to resolve this fault remotely.
A field technician has been arranged to attend site this morning to investigate the fault, assuming that following last nights weather accessing the site is safe to do.
We apologise for any inconvenience this may cause. Please feel free to contact us on 0800 12 13 14 or support@lightwire.co.nz if you have any queries.
[2026-11-08 08:57:47 NZDT] Lightwire engineers are currently investigating a possible fault at our Kaiaua Road transmission site which has caused an overnight service outage.
We will be working hard to get you back on line as soon as we can!
Please feel free to contact us on 0800 12 13 14 or support@lightwire.co.nz if you have any queries,