Latest update:
Services were fully restored at 1038. Please get in touch if you notice any other lingering issues.
History:
[2024-10-21 09:41:32 NZDT] A technician is en route to site. Barring no further complications, we anticipate services should be restored around 1030.
We apologise for any inconveniences this may be causing and will be working hard to restore services to normal as quickly as possible. Please reach out to us at 0800 12 13 14 or at support@lightwire.co.nz with any questions.
[2024-10-20 22:56:00 NZDT] Remote attempts to remediate the disruption have been unsuccessful. A technician will be dispatched with replacement equipment first this Monday 21 October, 2024. We will update in the morning with an estimated resolution time once resource has been allocated and dispatched.
[2024-10-20 22:39:25 NZDT] Lightwire engineers are aware of an issue with the Pukeitionga radio transmission site that will be causing a complete loss of service for customers in the Waiterimu area. We are currently investigating the scope of the problem.
In the event that the disruption can not be solved remotely we will attempt to send a technician for further investigation and remediation once it is safe to do so early morning on Monday 21st October, 2024.
We apologise for any inconveniences this may be causing and will be working hard to restore services to normal as quickly as possible. Please reach out to us at 0800 12 13 14 or at support@lightwire.co.nz with any questions.