Latest update:
The Upstream Provider has confirmed that the issue is now resolved, and aren't expecting any further disruptions here. If your connection remains offline, please re-boot all on-site equipment. Failing that, please reach out to our Support Team on 0800 534 567.
History:
[2024-10-23 08:04:47 NZDT] The Upstream Provider has undertaken the reset now. Services look to be online and performing as expected. They will now monitor things for 24 hours, and if stable after that, will resolve the outage. We will reach out with any further updates.
If you have any questions regarding this, please contact our Support Team on 0800 534 567.
[2024-10-22 13:32:00 NZDT] An upstream provider has identified an issue with a piece of network equipment. They hope to resolve this issue with a reset during the next maintenance window. Some aspects of your connection may be degraded until this reset is performed.
If you have any questions regarding this, please contact our Support Team on 0800 534 567.