Latest update:
The Upstream Provider's latest site works have resolved the outage now, and restored all circuits. If your connection remains offline after this, please re-boot all on-site equipment. Failing that, please reach out to our Support Team on 0800 534 567.
History:
[2024-10-24 10:42:04 NZDT] The Upstream Provider has provied a new ETR for this outage, that being 11am Today (24/10/2024). We will provide further updates as they come through.
If you have any questions regarding this, please contact our Support Team on 0800 534 567.
[2024-10-24 08:05:23 NZDT] The Upstream Provider unertook further work this morning, but has not yet been able to resolve the main outage. They have not provided a new ETR yet, but we will reach out when we hear more from them.
If you have any questions regarding this, please contact our Support Team on 0800 534 567.
[2024-10-23 13:59:38 NZDT] The Upstream Provider's site work today has failed to restore connectivity, so they are planning on undertaking further work on their end between 1am - 6am Tomorrow (24/10/2024) to resolve this.
If you have any questions regarding this, please contact our Support Team on 0800 534 567.
[2024-10-23 10:08:05 NZDT] The Upstream Provider has updated us with an ETR for this, which is 7pm Today (23/10/24) to resolve this. If you have any questions regarding this, please contact our Support Team on 0800 534 567.
[2024-10-23 08:09:46 NZDT] An upstream provider has identified an issue with a piece of network equipment. They hope to resolve this issue by dispatching a Technician to investigate the site. Until this can be restored, your connection may be offline. We have not been provided an ETR yet, but we will reach out with any further updates.
If you have any questions regarding this, please contact our Support Team on 0800 534 567.