Incident - Unplanned Outage - Otorohanga Saturday 26th October 2024 16:20:53


Latest update:

This Radio has remained stable after further changes from Lightwire Engineers. They will continue to investigate this issue, but aren't expecting any further issues here.

If you are having issues, please reach out to us at 0800 12 13 14 or at support@lightwire.co.nz with any questions.

History:


[2024-10-26 16:40:44 NZDT] Our technicians have successfully restored the Otorohanga radio transmission site to an operational status. However, we anticipate potential ongoing instability until further investigations are conducted.


[2024-10-26 16:15:40 NZDT] Lightwire engineers are aware of an issue with our Otorohanga radio transmission site that will be causing a complete loss of service for customers in the area. We are investigating the scope of the problem and will attempt to resolve this remotely.

In the event this can not be solved remotely we will attempt to send a site technician tomorrow morning for further investigation and remediation.

We apologise for any inconveniences this may be causing and will be working hard to restore services to normal as quickly as possible. Please reach out to us at 0800 12 13 14 or at support@lightwire.co.nz with any questio