Latest update:
Lightwire technicians have attended site and replaced the faulty equipment. Services have been restored to normal and we do not anticipate any further disruptions.
We apologise for any inconvenience this may have caused. Please reach out to us at 0800 12 13 14 or at support@lightwire.co.nz with any questions.
History:
[2024-11-15 19:41:51 NZDT] Lightwire engineers are unable to remotely resolve the fault due to equipment failure. A Lightwire technician will attend site as soon as possible tomorrow to replace the failed equipment and restore services.
We apologise for any inconvenience this may be causing and will be working hard to restore services to normal as quickly as possible. Please reach out to us at 0800 12 13 14 or at support@lightwire.co.nz with any questions.
[2024-11-15 18:59:46 NZDT] Lightwire engineers are aware of an issue with our Savill Hill Radio Transmission Site that will cause a total loss of service for connections in the area. We are investigating the scope of the fault and will attempt to resolve this as soon as possible.
We apologise for any inconvenience this may be causing and will be working hard to restore services to normal as quickly as possible. Please reach out to us at 0800 12 13 14 or at support@lightwire.co.nz with any questions.