Latest update:
Lightwire Technicians have now replaced the faulty equipment at the Tower. Customer connections are no longer degraded, and look to be back to normal.
If you continue to have a degraded service, or other issues from here, please reach out to our Support Team on 0800 12 13 14 or at support@lightwire.co.nz.
History:
[2025-01-09 10:20:09 NZDT] Lightwire engineers are aware of an issue with one Sector on our Scotsman Valley Transmission Tower that will be causing degradation to services. A Lightwire Technician will be attending the Site when possible to replace the faulty gear. There will likely be a brief connection outage when the Technician does this, and we will provide further detail on this when we are aware of the time this will occur.
We apologise for any inconvenience this may be causing and will be working hard to restore services to normal as quickly as possible. Please reach out to us at 0800 12 13 14 or at support@lightwire.co.nz with any questions.