Latest update:
A technician is en route to site. The updated ETR is 1030.
Once again, we apologise for any inconveniences this may be causing and will be working hard to restore services to normal as quickly as possible. Please reach out to us at 0800 12 13 14 or at support@lightwire.co.nz with any questions.
History:
[2025-01-27 07:17:32 NZDT] Remote restoration attempts for the Parawera radio tower have not been successful.
We are planning to send a technician to site with replacement equipment before noon today, Monday 27th January. An estimated-time-to-resolution (ETR) will follow once the technician is en route.
[2025-01-27 06:06:31 NZDT] Lightwire engineers are aware of an issue with our Parawera radio transmission site that will be causing a complete loss of service for customers in the area. We are investigating the scope of the problem and will attempt to resolve this remotely.
In the event this can not be solved remotely we will attempt to send a site technician for further investigation and remediation.
We apologise for any inconveniences this may be causing and will be working hard to restore services to normal as quickly as possible. Please reach out to us at 0800 12 13 14 or at support@lightwire.co.nz with any questions.