Latest update:
The Upstream Carrier's Technicians have undertaken works on-site and restored connectivity.
If your connection remains offline, please re-boot all on-site equipment. Failing that, please reach out to our Support Team on 0800 534 567.
History:
[2025-03-18 10:11:16 NZDT] An Upstream Carrier has made us aware of a Fibre Break on their network that is causing some services to be offline. Their technicians are urgently investigating this, but they have not provided an ETR just yet.
We will provide any updates as we receive them. If you have any questions regarding this, please reach out to our Support Team on 0800 534 567.